Refund policy
Returns & Final Sale Policy
All Sales Are Final
Due to the handmade, one-of-a-kind and limited nature of my work, all sales are final. I do not accept returns, exchanges, cancellations or other non-defect-related reasons.
This applies to both ready-made and custom items. Custom orders are created specifically for you and are final sale once purchased.
Please review all product descriptions, photos, measurements and details carefully before placing your order. If you have any questions about an item, I am always happy to help before purchase.
Natural Leather Characteristics
Full grain leather is a natural material, and each hide is unique. Natural characteristics such as range marks, scars, wrinkles, grain variations, color variations, insect bites and other natural markings may be present.
These characteristics are part of the beauty and aesthetic of full grain leather and are not considered defects.
Defective or Damaged Items
While all sales are final, I stand behind the quality of my work.
Please inspect your order when it arrives. If you believe your item has a genuine defect—such as a hole, loose or failed stitching, faulty hardware, or another workmanship issue—please contact me at buffalohydeandhooks@gmail.com within 7 days of delivery.
Please include your order information and photos showing the issue so that I can evaluate it and determine the appropriate resolution.
If a return is authorized due to a confirmed defect, the item must be returned in the same condition in which it was received, unused and with its original packaging. **Items returned without prior authorization will not be accepted.**
Natural leather characteristics and normal variations in handmade construction are not considered defects(see above)
Warranty
I create my pieces to be used and loved for years and stand behind my craftsmanship.
My handmade items include a two-year limited workmanship warranty from the original purchase date.The warranty covers qualifying defects in workmanship and construction. Restrictions and exclusions apply.
Normal wear and tear, misuse, accidental damage, improper care, alterations, damage caused by pets, exposure to moisture or chemicals, and the natural aging, patina or characteristics of leather are not considered workmanship defects.
Please email buffalohydeandhooks@gmail.com with photos and your original order information if you believe you have a warranty issue.
Sale Items & Gift Cards
Sale items and gift cards are final sale and are not eligible for return or refund.
Exchanges
I do not offer exchanges.
Approved Refunds
If a return or refund is approved due to a qualifying defect, you will be notified after the item has been received and inspected.
Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact buffalohydeandhooks@gmail.com
Shipping & Processing Policy
Ready-Made Items
Ready-made items are pieces that have already been completed and do not require additional production time.
Please allow 5–7 business days for ready-made orders to be processed, packaged and shipped. Business days do not include weekends or holidays.
Ready-made does not mean same-day or next-day shipping. If you need an item by a specific date, please contact me before purchasing to confirm whether I can accommodate your timeline.
Once an order has been placed, all sales are final and cannot be cancelled.
Custom Orders
Processing and completion times for custom orders vary depending on the item, design and current workload. Estimated timelines will be discussed during the custom-order process.
Please remember that each item is individually handmade. Any turnaround time provided is an estimate unless a specific deadline has been agreed upon in writing.
Custom orders are final sale and cannot be cancelled, returned or exchanged.
Shipping
Once your order has shipped, you will receive tracking information at the email address provided at checkout.
Shipping transit times are estimates provided by the carrier and are separate from my processing time. Once a package has been accepted by the shipping carrier, carrier delays are outside of my control.
Please make sure your shipping address is complete and accurate before submitting your order.
Lost, Delayed or Damaged Packages
If your tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost or arrives damaged during transit, please contact me at buffalohydeandhooks@gmail.com so I can help determine the appropriate next steps.